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Cyrencare: Emergency Room Triage Input Redesign
Project Background
Cyrencare is a startup developing a mobile triage system to assess patient urgency before emergency room entry.
This project focused on understanding why symptom input felt difficult for patients before proposing design changes.
Research Goals
1. Identify why symptom input becomes difficult under stress, pain, and time pressure.
2. Understand patients’ preferred interaction models for reporting symptoms in emergency contexts.
My Role
I defined the research focus, led patient interviews, and translated qualitative insights into design principles. I also structured usability evaluation around real ER constraints such as speed, clarity, and error risk.
Research Methods
We conducted 32 semi-structured interviews with ER patients and synthesized findings using affinity mapping. Prototypes were evaluated through Maze usability testing with 21 participants, focusing on task time and errors.
This project redesigns emergency room triage input to reduce cognitive burden in high-stress situations.
Through user interviews and usability analysis, I identified barriers in symptom description and translated these insights into an image-based input flow
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